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General terms of business

1. Prices
a) All prices on this page include German VAT (19%) and are tagged in EURO (€) . They are not valid for deliveries to countries outside the European Union. Sales into non European Union countries do not include the German VAT.

b) Shipping costs depend on size and weight of the doll as well as on the country of destination and choosed form of shipping (e.g. airfreight or normal)!
Shipping worldwide!

2. Order
The order will only become valid after getting our confirmation of order.

3. Notification of Defects and Returns
If there is any obvious defect the customer must immediately inform us in writing (via email, letter or fax) and within one week of receipt of the doll.

Pursuant claims, in particular claims for damages on the part of the purchaser are not permissible.


Return deliveries of goods claimed as faulty shall be opened in the presence of witnesses in order to assess whether the goods were packed correctly, e.g. whether the doll was firmly fixed in the carton or whether the head of the doll was turned to one side. The purchaser shall be responsible for any costs for damages arising from return deliveries, which were incorrectly packed.

4. Data protection
We ensure that we strictly treat the customers data with most confidence!

5. Retention of title
The delivered goods remain the property of Angelika Voss -Eisborner Puppenstübchen-, until payment is received in full.

Place of performance and place of jurisdiction is exclusively Balve. German law is applicable.

6. Additonals/ Validity
Should certain rulings of these terms of business, for reasons whatsoever, be invalid, this shall not affect the validity of the remaining rules.


Angelika Voss
Owner: Hans-Joachim Voss
Eisborner Puppenstübchen
Am Spring 15

D 58802 Balve – Eisborn

Phone: +49 02379 – 5056 , Fax : +49 02379 – 5096

Terms of policy updated : 04/2012

© by Martin Peters & Dominik Voss