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faq - frequently asked questions


  • Step 1:

    Add an article to the shopping cart. You will automatically be forwarded to the shopping cart then where you can recheck your article data and if necessary delete them. Besides you can add more items to the shopping cart.

    Step 2:

    Push the button "order now". Thereupon you will be ask to fill in your user data into the form. Additional notes you need to give us please do this by using the array "Comments".
    In the preview on the right side you can review your data again.
    Just choose your wished terms of payment and then send the order.

    We will send you an info if the article is available or not as soon as possible!

  • Each doll will be dispatched in a matchig original box, certificate and also in their original clothes. We only ship the dolls insured!

    We ship worldwide!
    For shipping costs outside Germany please contact us for details.

  • We accept the following payment methods:

    Cash on delivery, advanced payment by cheque, advanced payment by transfer, PayPal

     

     

    Layaway:
    You wish to pay your doll in instalments? No problem just contact us and we will find a solution!

  • Yes, of course!

    You are interested in a doll which is displayed to you as "sold out at present"?
    Please don´t hesitate to contact us we will help you and try to find this doll for you. We will be happy to put you on out waiting list.

  • Even though a doll is marked as sold out/ sold please contact us as we always purchase dolls.
    Therefore it could be that your doll is back in stock.

    We try our best to update the page but sometimes we can not update the page as fast as we get the dolls :-)

  • With pleasure we like to welcome you in our big showroom and really appreciate your visit.
    Just call us or send a email/ fax and we will find an appointment.

    We really are glad to welcome you here in future.

    For contact data just click

  • To get any results by using the search function on our webpage you have to enter at least minimum four (4) characters.

  • If you have more questions or maybe improvement suggestions please contact us.
    We are pleased to help you. Thank you.

© by Martin Peters & Dominik Voss